Shipping Policy

COVID-19 Updates

As of 4/30/20, we have resumed daily shipping operations - this means that most orders will be shipped promptly. However, all major shipping providers are currently experiencing delivery delays. We are safely working to fill orders expeditiously, but you may experience shipping delays caused by providers. We appreciate your patience and understanding.

For products that we don't have in-stock, we can drop-ship some products directly from manufacturers. The availability of products and shipping services is dependent on individual vendors and may be affected by the situations in their home states. If you're interested in a particular item and want to know it's availability, please contact us for the most up-to-date information.

General Shipping Policies

Paragon is pleased to offer free ground shipping on qualifying orders. Orders shipped within the continental United States and weighing under 70 pounds will qualify for free ground shipping, unless they contain a single “add-on item.” Add-on items, which are designated on the product page, ship free within the continental United States in quantities of 2 or more, or when combined with the purchase of other items.

All orders are shipped from Ann Arbor, Michigan, and are fully insured for the item’s value. In-stock orders placed by 2 PM EST will be shipped out of our warehouse by the end of the next business day. Pre-ordered and backordered products will ship the same day that we receive stock.

Paragon offers shipping services via UPS & USPS.

Orders over a certain dollar amount, or with a different billing and shipping address may be subject to additional verification before fulfillment. Please call us with any inquiries: (734) 662-3595

Shipping Error or Damage

Please call us right away at (734) 662-3595 or email us if an order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, a description of what happened, and photos. We will let you know what to do next. If a replacement item is in stock, we will ship it to you immediately.

Payment Options

Paragon Sight and Sound, Inc. accepts the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal**

All transactions are performed securely through our online payment gateway. **Paypal is not available as a payment option through our website. If you want to pay via Paypal, please contact us.

For returns and exchanges please click here