Shop with Paragon Online

Paragon Online Store & Support

The products you see on our online store have been carefully curated to offer you the best options.  All products on our online store are on-display in our retail store; we work with these products every day, and we are confident in our knowledge and selection. We do not aim to be a superstore or big box warehouse. We support companies whose products we believe in, and who understand the importance of a hybrid in-store & online approach.

Our experienced sales staff can guide you through every part of your purchase. If you are unsure or have questions, our staff can help understand your needs and make recommendations. Even after your purchase, we are here to help with any set-up, performance, or troubleshooting questions. Our on-staff service technician can assist with repairs or warranty claims. We strive to earn your business with our excellent customer service, and we want you to feel confident buying from an established, trusted retailer.

Paragon is proud to represent these industry leaders in online saleable audio components:

Astell & Kern, Bowers & Wilkins (B&W), Clearaudio, Data Conversion Systems (dCS), DS Audio, Etymotic Research, Focal, Grado, Hana cartridges, Harmonic Resolution Systems (HRS), IsoAcoustics, Koetsu, McIntosh Labs, MoFi, Musical Surroundings, Mytek, Pro-Ject Audio Systems, REL Acoustics, Rogers High Fidelity, Roon, Sumiko Audio, Transparent Audio, and Wharfedale.

Shipping Policy

Paragon is pleased to offer free ground shipping on qualifying orders. Orders shipped within the continental United States and weighing under 70 pounds will qualify for free ground shipping.

All orders are shipped from Ann Arbor, Michigan and are fully insured for the item’s value. In-stock orders placed by 2 PM EST will be shipped out of our warehouse by the end of the next business day. Pre-ordered and back-ordered products will ship the same day that we receive stock.

Paragon offers shipping through UPS or FedEx.

Paragon will only ship products to your billing address. We do not accept a different shipping address. Please call us with any inquiries: (734) 662-3595

Payment Options

Paragon Sight and Sound, Inc. accepts the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal

All transactions are performed securely through our online payment gateway.

Returns & Exchanges

We offer a return for full refund or exchange if the product is defective, for up to 15 days of the ship date. If the unit has operational issues after this period, it falls under the manufacturer’s warranty for repair or exchange. Please contact us for help and details.

If the product is not defective, we must be notified within 15 days of the ship date of the desire to return the product, and the return will be subject to a 15% restocking fee.

All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Paragon Customer Service through any of the following methods: by email at: info@paragonsns.com, or by phone at: (734) 662-3595, ask for Richard.

Shipping Error or Damage

Please call us right away at (734) 662-3595 or email us if an order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, a description of what happened, and photos. We will let you know what to do next. If a replacement item is in stock, we will ship it to you immediately

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